TrendyKart | FAQs
How do I place an order?
To place an order, browse through our website and select the desired products. Click on the product, choose any applicable options (such as size or colour), and click on the "Add to Cart" button. Review the items in your cart, proceed to checkout, and follow the prompts to enter your shipping and payment details.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express). At checkout, you will be able to choose the payment method that suits you best.
Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We prioritise the security of our customers' information and utilise industry-standard encryption technologies to protect your payment details. Additionally, we do not store your credit card information on our servers.
How do I track my order?
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the designated courier's website.
What are your shipping options and delivery times?
We offer various shipping options, including standard shipping and express shipping. Delivery times may vary depending on the shipping method chosen and your location. Typically, standard shipping within Australia takes 12-20 business days.
Do you offer international shipping?
At present we only deliver within Australia & USA.
What is your return and exchange policy?
Our return and exchange policy allows you to return or exchange products within 30 days of receiving them, provided they are in their original condition and packaging. Please refer to our Returns and Exchanges page on our website for detailed instructions on how to initiate a return or exchange.
How do I initiate a return or request a refund?
To initiate a return or request a refund, please contact our customer support team through email. Provide them with your order details and the reason for your return or refund request. They will guide you through the process and provide further instructions.
Are there any shipping charges for returns?
The shipping charges for returns may vary depending on the reason for the return. Please refer to our Returns and Exchanges page or contact our customer support team for more information on any applicable shipping charges.
Can I cancel my order after it has been placed?
We aim to process and ship orders as quickly as possible. If you wish to cancel your order, please contact our customer support team immediately. Depending on the order's status, we will do our best to accommodate your request.
How can I contact your customer support?
You can contact our customer support team by emailing us at support@trendykart.com.au or by using our online form, which is available on our Contact Us page. Our team will be happy to assist you with any inquiries or concerns.
Can I add or remove items from my order after it has been placed?
We aim to process and ship orders as quickly as possible. If you wish to add/remove items from your order, please contact our customer support team immediately. Depending on the order's status, we will do our best to accommodate your request.
Do you offer gift wrapping or personalised messages?
Sorry, at present we do not offer gift wrapping or personalised messages service.
How can I sign up for your newsletter or stay updated with your latest products?
Look for "Stay In Touch" section on the Home page and you can subscribe to our newsletter to stay up-to date.
Are the product images on your website accurate representations of the actual products?
We generally strive to provide accurate representations of the products through images. However, there might still be slight differences due to factors like lighting, camera settings, or post-processing.
What should I do if I encounter any technical issues on your website?
You can contact our customer support team by emailing us at support@trendykart.com.au or by using our online form, which is available on our Contact Us page. Our team will be happy to assist you with any technical issues or concerns.
Do you have a physical store where I can see and purchase products?
Currently, we operate exclusively as an online store, and we do not have a physical retail location. However, we provide detailed product descriptions.