Our store will be closed for the holidays from 21st December 2024 to 12th February 2025. Any orders placed during this time will be lovingly packed and shipped starting 12th February 2025.

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TrendyKart | FAQs

To place an order, browse through our website and select the desired products. Click on the product, choose any applicable options (such as size or colour), and click on the "Add to Cart" button. Review the items in your cart, proceed to checkout, and follow the prompts to enter your shipping and payment details.

We accept various payment methods, including credit cards (Visa, Mastercard, American Express). At checkout, you will be able to choose the payment method that suits you best.

Yes, it is safe to use your credit card on our website. We prioritise the security of our customers' information and utilise industry-standard encryption technologies to protect your payment details. Additionally, we do not store your credit card information on our servers.

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the designated courier's website.

We offer various shipping options, including standard shipping and express shipping. Delivery times may vary depending on the shipping method chosen and your location. Typically, standard shipping within Australia takes 12-20 business days.

At present we only deliver within Australia & USA.

Our return and exchange policy allows you to return or exchange products within 30 days of receiving them, provided they are in their original condition and packaging. Please refer to our Returns and Exchanges page on our website for detailed instructions on how to initiate a return or exchange.

To initiate a return or request a refund, please contact our customer support team through email. Provide them with your order details and the reason for your return or refund request. They will guide you through the process and provide further instructions.

The shipping charges for returns may vary depending on the reason for the return. Please refer to our Returns and Exchanges page or contact our customer support team for more information on any applicable shipping charges.

We aim to process and ship orders as quickly as possible. If you wish to cancel your order, please contact our customer support team immediately. Depending on the order's status, we will do our best to accommodate your request.

You can contact our customer support team by emailing us at support@trendykart.com.au or by using our online form, which is available on our Contact Us page. Our team will be happy to assist you with any inquiries or concerns.

We aim to process and ship orders as quickly as possible. If you wish to add/remove items from your order, please contact our customer support team immediately. Depending on the order's status, we will do our best to accommodate your request.

Sorry, at present we do not offer gift wrapping or personalised messages service.

Look for "Stay In Touch" section on the Home page and you can subscribe to our newsletter to stay up-to date.

We generally strive to provide accurate representations of the products through images. However, there might still be slight differences due to factors like lighting, camera settings, or post-processing.

You can contact our customer support team by emailing us at support@trendykart.com.au or by using our online form, which is available on our Contact Us page. Our team will be happy to assist you with any technical issues or concerns.

Currently, we operate exclusively as an online store, and we do not have a physical retail location. However, we provide detailed product descriptions.

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